Now Hiring Summer 2026!

• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail.

• Actively engaging with local foot-traffic is a requirement as direct tour sales make up a bulk of the job. Doors to the Tour Headquarters and Offices remain open during tour hours so it is important to dress for the weather.

• Adventure Experts will share Tour Check-In responsibilities that will require movement between the three offices and even the tour launch sites on a daily basis.

• Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.

• Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.

• Be knowledgeable about all tours offered by Denali Park Adventures (Denali ATV Adventures, Denali Park Zipline, Denali Jeep Excursions, and Denali Toy Rentals), and familiarize yourself with additional tours and activities in the Denali area that Denali Park Adventures books or promotes as a third-party reseller; assist with customer reservations and respond accurately to all guest inquiries.

• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.

• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.

• Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.

• Review reservations and tour manifests for accuracy.

• Work as a team with other Adventure Experts, leaving correct and complete information for those who work opposite shifts.

• Assist with facility upkeep and maintenance including cleaning and organizing.

• You may be required to help transport guests to the tour launch location. This means being able to engage with people outside of the office setting.

• The workday starts at 6:30am and goes to 9:30pm or later during peak season. Tour Headquarters and Office hours will flex with the season’s demands as will work shifts.

• In order to stay current on the actual tour experience, routine participation on Denali Park Adventures’ tours is required.

• Be comfortable with, or prepared for, the unique challenges of living and working in a remote location.

• High school degree or equivalent and at least 18 years of age.

• Position uses company vehicles, so clean driving history and motor vehicle record is needed.

• Strong customer service orientation

• Ability to establish warm and friendly relationships with guests and affiliates.

• Strong oral and written communication skills.

• Proficient computer skills and previous cash register/POS experience.

• Always maintain professional appearance and represent the company in a positive way.

• The ability to work well under stress and remain calm when conflict arises.

• Must be able to stand for 6 to 8 hours a day in all weather conditions.

• Comfortable working in a small team and office setting.

• Must have a flexible work ethic, be able to switch between tasks quickly.

• Must be a reliable team player who can also take initiative when working independently.

• Kindly maintain tour flow by managing and directing guests when necessary.

$18 ($16 hourly base wage + $2 per hour end of season bonus)

Staff Training

• Participate in pre-season Management Orientation and Training.

• Participate in and oversee Adventure Expert training.

• Participate in housing operations set up in the pre-season.

Staff Management

• Create a friendly, welcoming, customer-service driven environment

• Ensure that Adventure Experts are working efficiently and effectively through daily follow-up and interactions

• Be available for Adventure Experts, offering support, encouragement, and constructive critique

• Administer job performance evaluations of Adventure Experts and communicate to Denali Administrative Manager

• Uphold company policy in the absence of the Denali Administrative Manager

Office Administration

• Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekly review of schedules is required.

• Ensure that communication with guests, partners, and booking companies is positive and effective

• Verify accuracy of transactions and collection of all partner vouchers through careful auditing practices

• Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers

• Manage group and event reservations

• Manage emails from guests, travel agents and booking companies

• Keep office materials and supplies up to date and stocked. And the office environment clean and tidy

• Keep merchandise stocked and work with square system to update stock

• Communicate with Adventure Experts regarding open bookings and ensure timely follow-up on emails or reservations that may require refunds.

Tour Sales

• Undertakes all tasks of the Adventure Expert position

Communication

• Participate in weekly meetings with the Denali Administrative Manager (and General managers if needed).

• Maintain daily communication with tour operations to provide support and assist with reservations.

• High School/GED with 1 year of relevant hospitality/tourism experience or College degree (Business/Hospitality/Tourism preferred).

• Demonstrated leadership and prior management experience

• Ability to create and maintain a positive, productive team environment.

• Ability to think quickly and creatively to minimize guest or team issues and obstacles

• Strong customer service orientation

• Strong oral and written communication skills

• Proficient computer skills and previous cash register/POS experience

• Maintain professional appearance at all times and represent the company in a positive way

• The ability to work well under stress and pressure and remain calm when conflict arises.

• Position uses company vehicles, so a clean driving record is needed.

• Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.

• Collaborate effectively with other managers to ensure smooth day-to-day operations.

Depending on experience: Starting at $20 ($18 hourly base wage + $2 per hour end of season bonus)