Winter Positions

Things quiet down in the winter for us, but that doesn’t mean there isn’t work to be done! We are hiring local Alaskans as booking representatives for our offices both for part and full-time prospects.

Winter work season runs from January-May

Taking reservations in our Anchorage office.

To apply for this position, please click the link below and submit a copy of your resume, as well as a brief introduction!

Winter Tour Representative

 

Tour Representatives provide guests with the first impression of Denali Park Adventures whether it is in person at the Tour Office, over the phone, or through an email. They don’t just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. This position is great for people who enjoy order and routine, find humor in daily life, love to make others happy and enjoy engaging with all people.

  • • Establish a warm and friendly relationship with guests on the phone, or via e-mail. You will be required to actively engage with potential guest.

    • Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.

    • Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.

    • Be knowledgeable of all tours offered by Denali Park Adventures to assist customer reservations and properly answer all customer inquiries.

    • Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.

    • Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.

    • Work as a team with other Tour Representatives.

    • Assist with facility upkeep and maintenance including cleaning and organizing.

    • The workday starts at 8:30am and goes to 5:30 pm or later during busiest parts of the off season.

  • • High school degree or equivalent and at least 18 years of age.

    • Strong customer service orientation.

    • Ability to establish warm and friendly relationships with guests.

    • Strong oral and written communication skills.

    • Proficient computer skills and previous cash register/POS experience.

    • Always maintain professional appearance and represent the company in a positive way.

    • The ability to work well under stress and adapt quickly to changes.

    • Ability to work in a small group, small office setting.

  • • This role has the potential to grow into a full-time year around position for the right candidate. Our summer operation moves to Healy, Alaska and a summer employee would need to be available in that location.

    • While we do provide housing in the summers, our winter staff is responsible for their own lodging.

    • We are looking for both part-time and full-time positions.

    • Our offices are in Midtown, Anchorage, and we operate inside of normal business hours. This position would work Wednesday-Sunday.

    • Our winter staff is a small team, making for an intimate working environment in our offices. Flexibility, a positive attitude, and strong communication skills are essential to working in this setting.